Privacy Policy

1. Who We Are

Straightforward Casa ("we", "us", "our") is a UK-based online property listing marketplace. We operate at straightforward.casa. We are not an estate agent, we do not collect rent, hold deposits, or manage tenancy agreements on behalf of any party.

2. Information We Collect

• Account data: name, email address, phone number, and role (landlord or tenant).
• Listing data: property details submitted by landlords including address, photos, rent, and description.
• Enquiry data: messages sent by tenants to landlords via our platform.
• Usage data: pages visited, features used, device type, and browser information collected via cookies.
• Payment metadata: subscription plan information processed via Stripe (we do not store card details).

3. How We Use Your Information

• To provide and maintain our platform.
• To connect landlords with tenant enquiries.
• To process subscription payments via Stripe.
• To send transactional emails (enquiry notifications, account updates).
• To improve the platform based on usage analytics.
• To comply with legal obligations.

4. Legal Basis for Processing

We process personal data under the following lawful bases as defined by UK GDPR:

• Contract: to deliver our services to registered users.
• Legitimate interest: for platform improvement and fraud prevention.
• Consent: for marketing communications (you may withdraw at any time).

5. Data Sharing

We do not sell your data. We share limited data with:

• Stripe — for subscription payment processing.
• Email service providers — to deliver transactional notifications.
• Analytics providers — for anonymised usage data.

Landlord contact details are shared with tenants only when an enquiry is made, and vice versa.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days, except where legal obligations require retention.

7. Your Rights (UK GDPR)

You have the right to: access, correct, delete, or port your data; withdraw consent; and lodge a complaint with the ICO (ico.org.uk). Contact us at privacy@straightforward.casa.

8. Contact

For any privacy-related queries, email privacy@straightforward.casa.